Hotel Amarano Burbank

3 weeks ago

I was disappointed by our stay at Hotel Amarano. I had been excited to stay there for the first time and all the photos made the place look extra special. Since we were traveling for my husband’s birthday I upgraded us to a one bedroom suite with patio. The first night we came in I noticed the bed was not as comfortable as I was expecting. For this type of hotel I was expecting a foam mattress or pillows but neither was available. When I called to ask for foam pillows they assured me they had them but what arrived was more feather pillows. When I asked for linens for the sofa bed they sent two flat sheets and no blankets. Any time I called for valet or housekeeping I had to be redirected from the front desk because no one answered. The second night we were there I found multiple bugs in our bedroom and bathroom as well as cigarette butts on our patio. The hotel has a text message system with the front desk and when I told them about the bugs and cigarettes I got no response. When I texted to ask for the check out time no response. I finally had to call the front desk to ask about the time and they told me it was 11am when I had previously checked their website and it says 12pm in the FAQ section. When I told them this they found a way to honor that 12pm time. The room includes breakfast for registered guests. It was small including a muffin, some cut fruit, and yogurt with granola. All items were tasty but the service was beyond slow. Day one they took 20 mins to get an ice tea which was making me late for my plans. Second morning they gave us our menus and then didn’t come back for 15 minutes even though it’s a small dining room where they can see everyone. They comped the food for how long it was taking them. The parking is valet only and $50 a night which did not include tips each time we needed the car pulled up. In the end I don’t think I will stay here again for the price and the issues I mentioned.

6 months ago

We had a fantastic stay!! The rooms are clean and quiet. The staff super helpful and pleasant. All of the spaces are nicely done, warm and unique. Each morning breakfast was a great way to start the day. The staff genuinely cares about your stay. We will stay here each time we’re in town.